Ensuring Client Success: An Inside Look with Optisolve’s Customer Experience Lead Revolutionizing Facility Management: How Optisolve’s SAVI and Pathfinder Transform Operations Facility managers face increasing pressure to maintain impeccable standards of cleanliness and safety while managing time and budgets efficiently. At Optisolve, we understand these challenges and have developed cutting-edge tools like SAVI and Pathfinder to help organizations streamline their processes and optimize their operations. By digitizing critical tasks such as audits and cleaning protocols, and offering real-time, visual data on surface cleanliness, our solutions empower teams to work smarter, not harder. In this blog, we dive into a conversation with Brad Plumton, Optisolve’s Customer Experience Lead, to explore how our technologies are transforming the way businesses approach facility management and reporting. Digitizing Processes for Enhanced Reporting and Efficiency SAVI software is designed with one goal in mind: to simplify and optimize facility management. According to Brad, “One of SAVI’s key strengths is its ability to digitize standard operating procedures, checklists, and audits. This ensures all your critical documentation is stored securely and is easily accessible.” The software’s digital reporting capabilities allow customers to easily access past audits and reports. Brad explains that clients often see significant improvements within just six months of using SAVI. “Our clients can refer back to years of records, ensuring that they never lose important data and have instant access to their information.” Data-Driven Insights for Smarter Decision-Making SAVI’s reporting features go beyond just digitizing processes—they also enable facility managers to optimize their operations. “By reviewing data from SAVI, managers can adjust cleaning protocols to maximize efficiency, saving time and money,” Brad notes. The insights provided by SAVI are invaluable for both operational improvements and staff training. These real-time reports allow teams to see where adjustments need to be made and help them continuously improve their performance based on hard data. Pathfinder: A Visual Revolution in Surface Cleanliness Assessment Where SAVI provides powerful reporting tools, Pathfinder steps in to offer a game-changing visual representation of cleanliness. Traditional methods like glow technology and ATP testing have their limitations. “With Pathfinder,” Brad explains, “you can see instant, clear results that show you exactly where contaminants are present.” Pathfinder’s surface imaging technology provides a heatmap of cleanliness, making it easy to understand and take immediate action. Brad shares that, unlike other methods that provide numeric data, “Pathfinder offers visual clarity. You can simply spray the illuminator, take a picture, and instantly identify areas that need attention.” Customizable Solutions for Every Industry One of the most powerful aspects of SAVI is its customization. Brad highlights, “We collaborate closely with our clients to tailor the system to their specific needs. SAVI is not a one-size-fits-all solution, and we ensure the dashboard and features are fully customized to match the unique requirements of each business.” This personalized approach ensures that SAVI becomes an indispensable tool for facility managers, providing them with the precise data and insights they need to optimize operations and maintain high standards of cleanliness. Real-Time Feedback and Ongoing Innovation Customer feedback is vital to the continuous improvement of Optisolve’s offerings. “We regularly reach out to customers to gather feedback and identify any areas for improvement,” Brad says. “Our commitment to innovation means we’re always looking for ways to refine our systems based on client experiences and emerging trends.” A Success Story: Transforming Facility Management Brad shared a recent success story from one of Canada’s top retail shopping centers, which has fully embraced SAVI and Pathfinder. “The ability to see and validate the cleanliness of their surfaces transformed their cleaning practices. With monthly assessments and detailed reports, they could pinpoint problem areas, optimize resources, and dramatically improve operational efficiency.” This data-driven approach has fostered stronger relationships between the facility’s internal and contracted cleaning teams, making it a game-changer for their daily operations and reputation. At Optisolve, our mission goes beyond simply providing innovative technology—we are dedicated to empowering organizations with tools that improve not only efficiency but also transparency and accountability. Whether in healthcare, education, retail, or facility management, maintaining the highest standards of cleanliness and safety is paramount. That’s why we design solutions like SAVI and Pathfinder to be flexible, data-driven, and user-friendly, allowing our clients to confidently manage their operations in an ever-changing environment. One of the unique advantages of Optisolve is our collaborative approach to problem-solving. We work closely with our clients to understand their specific challenges and provide tailored solutions that align with their operational goals. From the seamless integration of SAVI’s digital checklist system to the clarity provided by Pathfinder’s real-time surface imaging, our tools are designed to foster long-term improvements. This client-centric focus ensures that our solutions don’t just solve immediate problems but also support continuous improvement and adaptation as industry standards and regulations evolve. At Optisolve, we believe that technology should simplify processes, not complicate them. That’s why we ensure that our products are intuitive and easy to use, enabling any team member—from cleaning staff to facility managers—to quickly adopt and benefit from the technology. Our commitment to ongoing support and customized training helps ensure our clients fully utilize SAVI and Pathfinder, maximizing their return on investment and driving lasting operational success. 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