Terms & Conditions

Welcome to Optisolve!

By clicking “Accept” or using the Optisolve Offering, you are entering into an agreement with Optisolve Ltd. (“Optisolve”, “us”, “we”, “our”). These Terms of Use (“Terms of Use”) govern your access to and use of Optisolve’s suite of digital and artificial intelligence-enabled solutions, including Hey Walter AI (AI Assistant), Hey Walter Academy, SAVI 360 / Pathfinder, SAVI 360 Inspector Mobile App, and SAVI 360 CAP Mobile App, collectively referred to as the “Optisolve Offering.”

By using any part of the Optisolve Offering, you agree to be bound by these Terms of Use, as updated from time to time in accordance with Section 2. The term “you” or “User” refers to the person or entity browsing, accessing, or otherwise using the Optisolve Offering.

If you do not agree to be bound by these Terms of Use, or other referenced agreements or documentation, you must cease to access or use the Optisolve Offering.

Access to the Optisolve Offering

These Terms of Use apply to your access to and use of the Optisolve Offering. Subject to your compliance with these Terms of Use, you may use the Optisolve Offering in accordance with any documentation or guidelines we make available to you.

Changes to these Terms of Use and the Optisolve Offering

  • Except where prohibited by applicable law, we reserve the right to change these Terms of Use at any time by posting a new version to the Optisolve Website. We may also update the “Last Updated” date at the top of these Terms of Use. Any and all such modifications are effective immediately upon posting and apply to all access to and continued use of the Optisolve Offering. It is your obligation to monitor the Optisolve Website for any such changes. Your continued access to or use of the Optisolve Offering after any changes to these Terms of Use indicates your acceptance of such changes.
  • We reserve the right to change the Optisolve Offering at any time, without notice. We may, at our discretion, suspend your access to or use of the Optisolve Offering or any component thereof: (i) for scheduled maintenance; (ii) if you violate any provision of these Terms of Use; or (iii) to address any emergency security concerns.

User Account

  • In order to use the Optisolve Offering, you may be required to successfully sign up for a user account using the available interfaces of the Optisolve Offering and select a username and password login credentials (the “User ID”). You will keep your User ID secure and will not grant access to or otherwise share your User ID with any other person.
  • You must monitor and control all activity conducted through your user account in connection with the Optisolve Offering and promptly notify us if you become aware of, or reasonably suspect, a security breach involving your user account, including any loss, theft or unauthorized disclosure or use of your User ID.
  • You must provide us with true, accurate, current and complete information for your User ID. If we believe or suspect that your information is not true, accurate, current or complete, we may deny or terminate your access to the Optisolve Offering.
  • We reserve the right to disable your User ID at any time in our sole discretion. If we disable access to your User ID, you may be prevented from accessing the Optisolve Offering (or any portion thereof).
  • You must not use anyone else’s User ID at any time, without the permission of the User ID holder, or attempt, in any manner, to obtain the account or other security information from any other user.

Conditions of Use

You will not, and will not attempt to:

  • In any manner violate any applicable federal, provincial, local, or international law or regulation including, any laws regarding patent, trademark, trade secret or copyright;
  • Use the Optisolve Offering for the purpose of building a similar or competitive product or service;
  • Attempt to gain unauthorized access to the Optisolve Offering, or bypass any measures we may use to prevent or restrict access to the Optisolve Offering;
  • Disable, overly burden, impair, or otherwise interfere with servers or networks connected to the Optisolve Offering (e.g., a denial of service attack);
  • Copy, modify, reverse engineer, reverse assemble, disassemble, or decompile the Optisolve Offering or any part thereof or otherwise attempt to discover any source code;
  • Use or develop any third-party applications that interact with the Optisolve Offering, Content or other information contained on the Optisolve Offering, without our prior written consent;
  • Mirror or frame the Optisolve Offering or any Content; or
  • Authorize, permit, enable, induce or encourage any third party to do any of the above.

Privacy

You acknowledge that you have carefully reviewed and understand our current Privacy Policy, available at https://optisolve.net/privacy-policy/, which contains important information about our practices in collecting, storing, using and disclosing information about identifiable individuals (“Personal Information”).

Artificial Intelligence (AI) Processing Notice

Artificial Intelligence (AI) Processing Notice. Certain features of the Optisolve Offering, including Hey Walter AI and the SAVI 360 platform (SAVI 360 / Pathfinder, SAVI 360 Inspector, and SAVI 360 CAP), may use third-party AI services (e.g., OpenAI API) to generate, analyze or summarize content. When AI features are enabled, the text of prompts or questions you submit, together with relevant excerpts retrieved from uploaded operational documentation, may be transmitted to such AI services for processing. To enable retrieval, uploaded operational documentation may also be stored with the AI service in an encrypted file-search (vector) store, with a copy retained in Optisolve’s own cloud storage; stored documentation is deleted when AI features are discontinued for your organization or upon verified request. All AI-related transmissions are encrypted in transit and handled in accordance with Optisolve’s privacy and security practices (e.g., encryption at rest, access controls). Optisolve does not authorize third-party AI providers to use customer data for public model training. AI features operate only after you provide express consent through the in-app AI consent prompt. You may withdraw your consent at any time in the application settings, after which no further data is transmitted to the AI service. For details of the data involved, see the “Artificial Intelligence (AI) Processing” section of our Privacy Policy.

Ownership of the Optisolve Offering

  • All right, title and interest, including intellectual property rights, in the Optisolve Offering, all Processed Media (as defined in Section 7 below) and all other materials provided by us hereunder, and any updates, adaptation, translation, customization or derivative works thereof, will remain the sole property of Optisolve.
  • The Optisolve Offering and all materials provided by us hereunder are made available or licensed, and not “sold” to you.
  • All rights not expressly granted to you in these Terms of Use are reserved by Optisolve.

License to the Raw Media

You grant to Optisolve a worldwide, irrevocable, perpetual, transferrable and sublicensable right and license to use, copy, process and modify, improve, customize, update, enhance, aggregate, translate, adapt and create derivative works of (“Modify” will mean any of the foregoing) any photographs, pictures, images, videos or other media (such photographs, pictures, images, videos and other media, “Raw Media”, and Raw Media that have been processed or Modified, “Processed Media”) captured using the Pathfinder in order to: (i) make available the Optisolve Offering to you; (ii) perform its obligations under these Terms of Use; (iii) develop and enhance the Optisolve Offering; and (iv) generate Processed Media.

License to the Optisolve Mobile Application

Subject to these Terms of Use, we grant you a non-exclusive, non-transferable, non-sublicensable and revocable license during the Term to use the Optisolve Mobile Application in accordance with these Terms of Use.

Third Party Content, Websites or Services

The Optisolve Offering may provide links or access to third party content, websites, or services. Likewise, we may allow you to access the Optisolve Offering from third party systems. Optisolve does not endorse any third party content, websites, services, or systems, or guarantee their quality, accuracy, reliability, completeness, currency, timeliness, non-infringement, merchantability, or fitness for any purpose. Third party content, websites, services, or systems are not under Optisolve’s control, and if you choose to access any such content, websites, services or to access the Optisolve Offering from such systems, you do so entirely at your own risk. You acknowledge that you may be required to accept terms of use applicable to third party content, websites, services, or systems and agree to accept and comply with any such terms of use.

AI Vendors. Where the Optisolve Offering relies on third-party AI services, Optisolve does not control or guarantee any outputs generated by such services. If you choose to use AI-enabled features, you do so at your own risk and remain responsible for verifying all AI-generated outputs before relying on them.

Disclaimer

YOU ACKNOWLEDGE, UNDERSTAND, AND AGREE THAT THE OPTISOLVE OFFERING IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, REPRESENTATIONS AND CONDITIONS OF ANY KIND WITH RESPECT TO THE OPTISOLVE OFFERING WHETHER EXPRESS, IMPLIED, STATUTORY OR COLLATERAL, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES AND CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, COMPATIBILITY, TITLE, SECURITY, COMPLETENESS, QUIET ENJOYMENT, ACCURACY, RELIABILITY, CURRENCY, TIMELINESS, QUALITY, INTEGRATION, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, OR ANY WARRANTIES OR CONDITIONS ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE, OR THAT THE OPTISOLVE OFFERING IS OR WILL BE ERROR-FREE OR WILL OPERATE WITHOUT INTERRUPTION OR CAN OR SHOULD BE RELIED UPON BY YOU FOR ANY PURPOSE WHATSOEVER. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, REPRESENTATIONS AND CONDITIONS OF ANY KIND WITH RESPECT TO THIRD PARTY COMMUNICATIONS AND ANY THIRD PARTY WEBSITES OR CONTENT DIRECTLY OR INDIRECTLY ACCESSED THROUGH THE OPTISOLVE OFFERING.

YOU ACKNOWLEDGE AND AGREE THAT, BEFORE USING THE OPTISOLVE OFFERING, YOU WILL CAREFULLY READ ANY INSTRUCTIONS WE MAY PROVIDE TO YOU REGARDING THE USE OF THE OPTISOLVE OFFERING, AND YOU WILL FOLLOW SUCH INSTRUCTIONS WHEN USING THE OPTISOLVE OFFERING. YOU FURTHER ACKNOWLEDGE AND AGREE THAT THE OPTISOLVE OFFERING IS NOT DESIGNED OR INTENDED TO BE A SUBSTITUTE OR REPLACEMENT FOR YOUR OWN GOOD JUDGEMENT REGARDING HEALTH AND SAFETY.

AI Output Disclaimer. Any responses, recommendations, summaries or other materials generated by AI-enabled features are produced automatically and are not reviewed or verified by a human prior to delivery. AI outputs are provided “AS IS” and “AS AVAILABLE” for informational purposes only and are not a substitute for professional judgment or validation procedures. OPTISOLVE MAKES NO WARRANTIES OR REPRESENTATIONS AS TO THE ACCURACY, RELIABILITY OR FITNESS FOR PURPOSE OF AI-GENERATED CONTENT.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE OR OUR OFFICERS, EMPLOYEES, DIRECTORS, PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS OR LICENSORS BE LIABLE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER LEGAL THEORY, FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES; OR LOST PROFITS, LOSS OF USE, LOSS OF DATA, PERSONAL INJURY, FINES, FEES, PENALTIES OR OTHER LIABILITIES, IN EACH CASE, WHETHER OR NOT WE WERE ADVISED OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, RESULTING FROM OR RELATED TO THE OPTISOLVE OFFERING OR THE INABILITY TO MAKE USE OF THE OPTISOLVE OFFERING, OR THESE TERMS OF USE. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE OPTISOLVE OFFERING, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE OPTISOLVE OFFERING.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL OUR TOTAL AGGREGATE LIABILITY IN CONNECTION WITH OR UNDER THESE TERMS OF USE, OR YOUR USE OF, OR INABILITY TO MAKE USE OF, THE OPTISOLVE OFFERING, EXCEED $100USD. FOR GREATER CERTAINTY, THE EXISTENCE OF ONE OR MORE CLAIMS UNDER THESE TERMS OF USE WILL NOT INCREASE THIS MAXIMUM LIABILITY AMOUNT.

AI Reliance. To the maximum extent permitted by law, Optisolve and its service providers will have no liability arising from or related to your reliance on AI-generated outputs or the behavior of third-party AI models. You are solely responsible for evaluating, validating and determining the suitability of any AI-generated content for your intended use.

Indemnification

You will defend, indemnify and hold harmless us, our affiliates and service providers, and each of their and our respective officers, directors, employees, and agents, and any licensees, successors and assigns from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including reasonable legal and accounting fees, arising out of or in connection with:

  • your use (or the use by any third party using your User ID) of the Optisolve Offering;
  • your breach of any provision of these Terms of Use or any documents referenced herein; or
  • your violation of any law or the rights of a third party, including intellectual property rights.

Term and Termination; Survival.

  • These Terms of Use will commence on the day you first acknowledge your acceptance (e.g. by clicking “Accept”) or otherwise access or use the Optisolve Offering and will continue until terminated in accordance with the provisions of these Terms of Use (the “Term”). At any time, Optisolve may: (i) suspend or terminate your rights to access or use the Optisolve Offering, including suspending or terminating your account; or (ii) terminate these Terms of Use, including if Optisolve, in good faith, believes that you have used the Optisolve Offering in violation of these Terms of Use or have engaged in activity or behavior that Optisolve regards as inappropriate or have engaged in fraudulent activity. You may terminate these Terms of Use at any time by providing us with written notice, deleting your account, ceasing use of the Optisolve Offering and uninstalling and deleting the Optisolve Mobile Application. For greater certainty, if you continue to use any portion of the Optisolve Offering after these Terms of Use have been terminated, these Terms of Use will continue to apply to the extent of such use.
  • The following Sections, together with any other provision of these Terms of Use which expressly or by its nature survives termination or expiration, or which contemplates performance or observance subsequent to termination or expiration of these Terms of Use, will survive expiration or termination of these Terms of Use for any reason: Privacy; Artificial Intelligence (AI) Processing Notice; Ownership of the Optisolve Offering; License to the Raw Media; Third Party Content, Websites or Services (including AI Vendors); Disclaimer (including the AI Output Disclaimer); Limitation of Liability (including AI Reliance); Indemnification; Responsible AI and Monitoring; Survival; and General Provisions.

General Provisions

  • Choice of Law. Except as restricted by applicable law, these Terms of Use will be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to any principles of conflicts of law. Except as restricted by applicable law, you hereby consent to the exclusive jurisdiction and venue of courts in Toronto, Ontario in all disputes arising out of or relating to the use of the Optisolve Offering. The U.N. Convention on Contracts for the International Sale of Goods will not apply to these Terms of Use. This choice of jurisdiction does not prevent us from seeking injunctive relief with respect to a violation of intellectual property rights or confidentiality obligations in any appropriate jurisdiction.
  • Force Majeure. Under no circumstances will we or our licensors be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond our reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, pandemics, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, or non-performance of third parties.
  • Entire Agreement. These Terms of Use constitute the entire agreement between you and us pertaining to the subject matter hereof and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to the Optisolve Offering. A printed version of these Terms of Use and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
  • Construction and Interpretation. Except as otherwise provided in these Terms of Use, the parties’ rights and remedies under these Terms of Use are cumulative. The term “includes” and “including” mean, respectively, “include without limitation” and “including without limitation”. Headings are for reference purposes only and have no substantive effect.
  • Waiver. Our failure to insist upon or enforce strict performance of any provision of these Terms of Use will not be construed as a waiver of any provision or right. A waiver of any provision of these Terms of Use must be in writing and a waiver in one instance will not preclude enforcement of such provision on other occasions.
  • Severable. If any of the provisions contained in these Terms of Use are determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such provision will be severed from these Terms of Use and all other provisions of these Terms of Use will remain in full force and effect.
  • Assignment. You will not assign these Terms of Use to any third party without our prior written consent. We may assign these Terms of Use or any rights under these Terms of Use to any third party without your consent. Any attempted assignment, subcontract, delegation, or transfer in violation of this Section will be null and void. The terms of these Terms of Use will be binding upon permitted assignees. These Terms of Use will inure to the benefit of and be binding upon the parties, their permitted successors and permitted assignees.
  • Dispute Resolution. If you believe that Optisolve has not adhered to these Terms of Use, please contact Optisolve by emailing us at [email protected]. We will do our best to address your concerns. If you feel that your complaint has been addressed incompletely, we invite you to let us know for further investigation.
  • English Language. It is the express wish of the parties that these Terms of Use and all related documents be drawn up in English. C’est la volonté expresse des parties que la présente convention ainsi que les documents qui s’y rattachent soient rédigés en anglais.

Responsible AI; Monitoring

Optisolve is committed to responsible use of AI. To support security, quality and compliance, AI interactions may be logged and monitored. You may report suspected issues (e.g., inaccuracy, bias, or safety concerns) to [email protected] for review.

Platform Distribution and Mobile Application Terms

If any Optisolve Mobile Application or related software (including SAVI 360 Inspector, SAVI 360 CAP, or other modules) is provided to you through direct download, enterprise mobile device management (MDM), or other distribution channels authorized by Optisolve, the following terms apply in addition to all other provisions of these Terms of Use:

(a) License. The Optisolve Mobile Application is licensed, not sold. Subject to these Terms of Use, Optisolve grants you a limited, non-exclusive, non-transferable, revocable license to install and use the Mobile Application on compatible devices that you own or control, solely to access the Optisolve Offering.

(b) Distribution. The Mobile Application may be delivered through the Apple App Store, Google Play, Optisolve’s enterprise portal, a secure web link, or other approved channel. Where the Mobile Application is obtained from a third-party marketplace (such as the Apple App Store), the applicable marketplace terms also apply as described at the end of these Terms of Use.

(c) Updates. You are responsible for installing any patches, updates, or new releases that Optisolve may make available to maintain security or compatibility.

(d) Support. Optisolve (not any third-party platform provider) is responsible for maintenance and support of the Mobile Application and for addressing questions, complaints, or claims relating to the Optisolve Offering. Users may contact Optisolve Ltd. at 2060 Fisher Drive, Peterborough, ON K9J 6X6 Canada, email [email protected] or [email protected], telephone +1-800-481-2207.

(e) Compliance. You represent and warrant that you will not export, re-export, or use the Optisolve Mobile Application in violation of any applicable export control or sanctions laws and that you are not located in a country or region subject to embargo or listed on any government denied-party list.

(f) Limitation. Optisolve makes no representation that the Mobile Application is appropriate or available for use in every location. Access and use are at your own risk and subject to local laws.

These Platform Distribution and Mobile Application Terms apply in addition to the application marketplace provisions below, which continue in force for copies of the Mobile Application obtained through the Apple App Store or Google Play.

Name: Prakash Naganath
Address: 2060 Fisher Drive, Peterborough, ON K9J 6X6, Canada
Telephone Number: 1-800-481-2207
Email Address: [email protected]

Apple App Store. The following applies to any copy of the Mobile Application obtained through the Apple App Store: Apple is a third party beneficiary to these Terms of Use and may enforce these Terms of Use against you.

If any of the terms and conditions in these Terms of Use are inconsistent or in conflict with Apple’s applicable instructions for Minimum Terms for Developer’s End User License Agreement (the current version as of the date these Terms of Use was last updated is located at: https://www.apple.com/legal/macapps/minterms/) or the App Store Terms of Service (the current version as of the date these Terms of Use was last updated is located at: http://www.apple.com/legal/internet-services/itunes/ca/terms.html), the terms and conditions of Apple’s instructions for Minimum Terms for Developer’s End User License Agreement or App Store Terms of Service, as applicable, will apply to the extent of such inconsistency or conflict.

Google Play. The following applies to any copy of the Mobile Application obtained through Google Play: You acknowledge that these Terms of Use are between you and Optisolve only, and not with Google LLC or its affiliates (“Google”). Google is not a party to these Terms of Use, is not responsible for the Mobile Application or its content, and has no obligation to provide any maintenance or support services for the Mobile Application. Your download and use of the Mobile Application from Google Play is also subject to the Google Play Terms of Service (the current version as of the date these Terms of Use was last updated is located at: https://play.google.com/about/play-terms/). If any of the terms and conditions in these Terms of Use are inconsistent or in conflict with the Google Play Terms of Service, the terms of the Google Play Terms of Service will apply to the extent of such inconsistency or conflict, with respect to copies of the Mobile Application obtained through Google Play.

Last Updated: 2026-07-23